Shipping

Prices quoted are for Air Mail post, this service does not include tracking however you have the option to upgrade at the checkout. Please contact us if you would like a faster or more secure method of sending.

We strongly advise all international customers to upgrade to Pack and Track International as the method of shipping. This service ensures reliable delivery within 3-10 business days, proof of posting and a unique tracking code.

Please contact us for rates on insurance if you wish to purchase extra cover.

We take no responsibility for items damaged or lost by Australia Post.
It is your responsibility to ensure that your listed Etsy address is current and correct. Postage charges are subject to change without notice. Australia Post price increases may not necessarily be reflected in a listing.

Refunds

Please use measurements provided as a guide and compare these to a similar well-fitting item that you own. Sometimes items have been pinned to fit our models so please ensure you refer to the measurements. If you have any queries, please contact us prior to buying and we will be happy to help. In addition to reviewing the measurements provided, please refer to the condition description and use the zoom function to thoroughly inspect items. As all relevant sizing/measurements and condition information is provided, we cannot accept returns or refunds.

When making a purchase through Vintage Sole on Etsy it is important to note that the entire transaction (including selection, correspondence and payment) must take place through the Etsy platform. Items purchased through Etsy cannot be exchanged for items at any of the physical retail locations - Vintage Sole Fitzroy, Vintage Sole Windsor or Vintage Sole Melbourne.

Additional

All our items are vintage or pre-owned unless otherwise stated. Thus, it is important not to expect them to be in new condition as vintage items will almost always show some degree of wear. That being said, we are committed to providing excellent quality vintage garments and accessories. Every item is inspected thoroughly and any major faults will be noted in the item description.

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