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SHIPPING & RETURNS

Shipping

All orders (including express delivery) are posted out on Mondays and Thursdays only. 

Standard postage via Australia Post takes approximately 2-6 business days from time of shipping to arrive. Please contact us if you would like a faster method or if you would like to pay extra for insurance cover.

Items upgraded to Express Post will arrive within approximately 1-2 business days from time of posting, with next day delivery for those in the Melbourne metro area.

(The time frames above reflect the minimum estimates according to Australia Post)

International shipping

Prices quoted for international post are for Standard Shipping rates with tracking included. This service takes on average approximately 10 business days from postage to arrival (it will differ for each individual country).

Please note, we take no responsibility for items damaged or lost by Australia Post or International Postage Carrier.

Postage charges are subject to change without notice.

Refund Policy

All our items are vintage or recycled unless otherwise stated. It is important to know that items will almost always show some degree of wear. Every item is inspected thoroughly with any major faults noted in the item description.

If an item is faulty and listed incorrectly, a refund may be granted, provided the Vintage Sole swing tag has not been removed from the garment. We do not accept returns for poor fit or change of mind. Faulty items must be returned within 7 working days. If you have any queries, please contact us prior to buying and we will be happy to help.

When making a purchase through this website it is important to note that the entire transaction including selection, correspondence, and payment, must take place through the ecommerce site. Items purchased through the website cannot be exchanged for items at any of the physical retail locations - Vintage Sole Fitzroy, Vintage Sole Melbourne, or Vintage Sole South Yarra.